Thank you for shopping with Wild Picker. We are committed to delivering fresh and high-quality nuts, spices, and dried fruits to your doorstep.

1. 📦 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on Sundays or public holidays.

You will receive an order confirmation and dispatch notification via SMS/Email/WhatsApp.

2. 🚛 Shipping Time

Estimated delivery time:

Kerala: 2–4 business days

South India: 3–6 business days

Rest of India: 5–8 business days

Delivery time may vary due to:

Remote locations

Weather conditions

Courier delays

3. 💰 Shipping Charges

Free shipping on orders above ₹999

Orders below this amount will have a shipping fee calculated at checkout

4. 📍 Delivery Partners

We work with reliable courier partners such as:

Delhivery

DTDC

India Post

Other trusted logistics providers

5. 📦 Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/Email

You can track your order through the courier partner’s website

6. ❗ Delivery Issues

Incorrect Address:

Please ensure your shipping details are correct

We are not responsible for delays due to incorrect addresses

Failed Delivery Attempts:

Courier may attempt delivery 2–3 times

If unsuccessful, the package may be returned to us

7. 🔄 Delayed or Lost Shipments

If your order is delayed beyond expected time, contact us

In case of lost shipment, we will investigate and provide:

Replacement OR

Refund (as per our policy)

8. 📦 Damaged Package

If you receive a damaged package:

Record a video while opening (unboxing)

Contact us within 24 hours of delivery

Share photos/videos for verification

9. 🌍 Shipping Coverage

Currently, we ship across India only

For international orders, please contact us directly

10. 📞 Contact Us

For shipping-related queries:

Pacific whale nuts and spices

576/11,Koivila p o

Kollam, Kerala

India- 691590

📧 Email: pacificwhalenutsandspices@gmail.com

📞 Phone: 8089286082